The solution for heating, plumbing and sanitary engineers

You can plan the sanitary installation/heating/ventilation or maintenance work of your technicians thanks to the management of schedules and follow the progress of your current projects, by keeping a history of the visits made.

Following a new customer request, the geolocation system allows you to view the status and location of your drivers on a map to assign the nearest technician to the new task. This allows you to easily allocate your staff to improve responsiveness and reduce delays.

Trip histories and activity reports provide details of past interventions, such as travel time, route taken or fuel consumption, helping you to optimise the routes of your technicians' next interventions.

This data also helps you to accurately predict when a vehicle will arrive at its destination, allowing you to provide reliable information to your customers.

With the mobile application, your technicians can remotely access information and documents in the cloud and enter their reports directly at the customer site.

All the information relating to a customer (quotes, invoices, subscriptions, service history and reports, after-sales service requests, etc.) is grouped together in a file for efficient customer follow-up.

Guest access allows your customers to consult their invoices or other useful documents related to their file, but also to make service requests via a form.

You create service forms that customers can fill in via a private account for any service request, providing the necessary information and including photos as an attachment if required.

Requests will be recorded as a ticket by the CRM and integrated into the customer file. You will then be able to assess the demand and plan the necessary intervention.

You will manage the supply according to the stock status of your finished products, spare parts and other items and the needs of the technicians for interventions, with the follow-up of supplier orders, deliveries and supplier invoice payments.

Supplier records are updated with each new transaction to provide you with a complete history.

Depending on the availability in stock of the items required for an intervention, your technicians can remotely access the catalogue of supplier items to place an order from a smartphone or tablet.

Spare parts can be pre-ordered for maintenance subscriptions.

You can easily draw up your estimates as well as your invoices for interventions or spare parts according to the tariffs, with a professional layout predefined by you.

Maintenance contracts can be invoiced as annual subscriptions. Recurring invoices are managed automatically by the software.

VAT management is easy because it is integrated into the software and can be configured according to the standards in force.

The management of unpaid bills is done within the software itself, with automatic alerts and reminders.

The accounting is integrated into your management: no need to re-enter all the data for the various balance sheets. MCA Flame incorporates all accounts and manages inputs, outputs and expenses.

Management reports allow you to analyse the data collected by the software. You can format them as you wish to remove the elements that interest you.

For example, you will be able to evaluate the performance of your teams or identify and segment your customers according to their needs and interests in order to increase customer satisfaction.

Automated e-mails and SMS messages allow you to inform your customers of the arrival of your technicians or to communicate any useful information on current operations, your services, etc.