{"id":5853,"date":"2021-02-15T14:25:56","date_gmt":"2021-02-15T13:25:56","guid":{"rendered":"https:\/\/mca-software.fr\/support\/"},"modified":"2026-03-30T10:59:30","modified_gmt":"2026-03-30T08:59:30","slug":"support","status":"publish","type":"page","link":"https:\/\/mca-software.fr\/en\/support\/","title":{"rendered":"Technical Support MCA Concept"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_cta_0 et_pb_promo et_pb_bg_layout_dark et_pb_module et_block_module\"><div class=\"et_pb_promo_description\"><h1 class=\"et_pb_module_header\">Technical and customer support<\/h1><\/div><div class=\"et_pb_button_wrapper\"><a class=\"et_pb_button et_pb_promo_button\" href=\"https:\/\/mca-software.fr\/formulaire-general\/\" data-icon=\"5\">Request a demo<\/a><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_1 et_pb_row et_block_row\">\n<div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>Every day MCA Concept improves and optimises MCA Kale for your comfort. Updates are made on a regular basis. For you, what\u2019s important is having an up to date browser, no matter what platform you are using. MCA Kale's developers are always pleased to assist you.<\/p>\n<p>However, a problem can always arise. The MCA Concept team is at your side to solve your problem:<\/p>\n<ul>\n<li>Bug in MCA Kale<\/li>\n<li>Process improvement<\/li>\n<li>Administrative (Accounting)<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_2 et_pb_row et_block_row\">\n<div class=\"et_pb_column_2 et_pb_column et_pb_column_2_5 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_0 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2023\/09\/Information.png\" width=\"2250\" height=\"2750\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2023\/09\/Information.png 2250w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2023\/09\/Information-1280x1564.png 1280w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2023\/09\/Information-980x1198.png 980w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2023\/09\/Information-480x587.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2250px, 100vw\" class=\"wp-image-71504\" title=\"Information\" alt=\"Illustration of MCA Kale telephone support of MCA Concept\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_3 et_pb_column et_pb_column_3_5 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><h2>Important information<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><h3><span style=\"text-decoration: underline;\">Change in VAT Rate for 2024<\/span><\/h3>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_3 et_pb_row et_block_row\">\n<div class=\"et_pb_column_4 et_pb_column et_pb_column_2_5 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_1 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-support-telephonique-mca-kale.jpg\" width=\"297\" height=\"281\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-support-telephonique-mca-kale.jpg 297w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-support-telephonique-mca-kale-200x189.jpg 200w\" sizes=\"(max-width: 297px) 100vw, 297px\" class=\"wp-image-3752\" title=\"Illustration Telephone support\" alt=\"Illustration of MCA Kale telephone support of MCA Concept\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_5 et_pb_column et_pb_column_3_5 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><h2>Telephone assistance<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><p>Initially, our support team will assist you by telephone and together we will try to identify your issues. In the majority of interventions, this approach will suffice to solve the problems encountered.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_4 et_pb_row et_block_row\">\n<div class=\"et_pb_column_6 et_pb_column et_pb_column_2_5 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_2 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-tele-assistance-teamviewer-mca-kale.png\" width=\"500\" height=\"192\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-tele-assistance-teamviewer-mca-kale.png 500w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-tele-assistance-teamviewer-mca-kale-480x184.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 500px, 100vw\" class=\"wp-image-3756\" title=\"Illustration Tele-assistance Teamviewer\" alt=\"Illustration of the teamviewer tele-assistance system by MCA Concept\" \/><\/span><\/div>\n\n<div class=\"et_pb_image_3 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-tele-assistance-skype-mcakale.png\" width=\"150\" height=\"66\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-tele-assistance-skype-mcakale.png 150w\" sizes=\"(max-width: 150px) 100vw, 150px\" class=\"wp-image-3760\" title=\"Illustration Tele-Assistance Skype\" alt=\"Illustration of MCA-Concept&#039;s tele-assitance via Skype\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_7 et_pb_column et_pb_column_3_5 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><h2>Remote support<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><p>However, if contact by telephone is not sufficient to solve the problem, we will use other supports to help you. <strong>Skype<\/strong> or <strong>TeamViewer<\/strong> tools will be useful to help you directly on your workstation.<\/p>\n<p>We reserve an administrator access for remote technical support to intervene efficiently on your business's MCA Kale version, which will allow us to act quickly within your software.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_5 et_pb_row et_block_row\">\n<div class=\"et_pb_column_8 et_pb_column et_pb_column_2_5 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_4 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-formation-support-mca-kale.jpg\" width=\"450\" height=\"369\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-formation-support-mca-kale.jpg 450w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-formation-support-mca-kale-200x164.jpg 200w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-formation-support-mca-kale-300x246.jpg 300w\" sizes=\"(max-width: 450px) 100vw, 450px\" class=\"wp-image-3764\" title=\"Illustration Support Formation\" alt=\"Illustration of training courses as a support of MCA Concept\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_9 et_pb_column et_pb_column_3_5 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><h2>Trainings<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><p>In terms of learning how to use the software, accounting management and invoicing. We provide training courses for you and your employees.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_3 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_6 et_pb_row et_block_row\">\n<div class=\"et_pb_column_10 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper preset--module--divi-button--e6919fb1-d0a4-440c-891a-c76fc3d47025_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-button--e6919fb1-d0a4-440c-891a-c76fc3d47025\" href=\"https:\/\/mca-software.fr\/formulaire-general\/\">Request for information<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_4 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_7 et_pb_row et_block_row\">\n<div class=\"et_pb_column_11 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h3>MCA Kale integrations<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>Discover the integration possibilities of our MCA Kale software, for data exchange between different business applications.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_12 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h3>Open source software vs. proprietary software<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_12 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>Discover the differences between proprietary and open source software to choose the right solution for your needs.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_8 et_pb_row et_block_row\">\n<div class=\"et_pb_column_13 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_divider_0 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_9 et_pb_row et_block_row\">\n<div class=\"et_pb_column_14 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_13 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><h2>Video tutorials : <strong>MCA Kale<\/strong><\/h2>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_10 et_pb_row et_block_row\">\n<div class=\"et_pb_column_15 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/Ui_Ao2bcSoA\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_16 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_1 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/T0OpQaKFH9M\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_17 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_2 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/l4QX3qK1hJM\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_11 et_pb_row et_block_row\">\n<div class=\"et_pb_column_18 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_3 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/VM6srm_nzSQ\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_19 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_4 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/y1lTk3itwZQ\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_20 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_5 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/Tn_GJ2vpYTs\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_12 et_pb_row et_block_row\">\n<div class=\"et_pb_column_21 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_6 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/_Zi78ZmgfHo\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_22 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_7 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/s_dBkjtzkQ0\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_23 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_8 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/O_UCNh9x6pM\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_13 et_pb_row et_block_row\">\n<div class=\"et_pb_column_24 et_pb_column et_pb_column_1_3 et_block_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough\"><\/div>\n\n<div class=\"et_pb_column_25 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_9 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/Y-vBFoYuUuI\" frameborder=\"0\" allow=\"accelerometer; 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