{"id":5824,"date":"2021-02-15T11:46:42","date_gmt":"2021-02-15T10:46:42","guid":{"rendered":"https:\/\/mca-software.fr\/crm\/"},"modified":"2023-10-26T11:22:14","modified_gmt":"2023-10-26T09:22:14","slug":"crm","status":"publish","type":"page","link":"https:\/\/mca-software.fr\/en\/modules\/crm\/","title":{"rendered":"Customer, supplier and employee relationship management software &#8211; CRM"},"content":{"rendered":"<p><div class=\"et_d4_element et_pb_section et_pb_section_0 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0 v-center  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_0  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h1>Base<\/h1><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_1  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_1  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_image et_pb_image_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img decoding=\"async\" width=\"1079\" height=\"348\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2021\/11\/illustration-entete-crm-mca-kale.png\" alt=\"Illustration of the header of the CRM module of MCA-Kale\" title=\"Illustration Header CRM\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2021\/11\/illustration-entete-crm-mca-kale.png 1079w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2021\/11\/illustration-entete-crm-mca-kale-980x316.png 980w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2021\/11\/illustration-entete-crm-mca-kale-480x155.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1079px, 100vw\" class=\"wp-image-20392\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_1  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_2  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_2  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_1  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2>CRM : Customer Relationship Management<br \/>Customer relationship management<\/h2><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_3  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_3  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_2  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3 style=\"text-align: center;\">Greater visibility<\/h3>\n<p>Easy access to customer, supplier or other contact data and to the history of the various exchanges with the contacts.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_4  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_3  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3 style=\"text-align: center;\">Customer data analysis<\/h3>\n<p>Collection and analysis of data from various sources such as your website, marketing campaigns or online surveys.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_5  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_4  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3 style=\"text-align: center;\">Automated communication<\/h3>\n<p>Automated sending of emails and SMS to facilitate the exchange of information with customers, suppliers and other contacts.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_4  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_6  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_5  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>Customer Management Software or <strong>CRM<\/strong> is a set of technical tools to capture, process and analyze information from customers, suppliers and employees.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_2 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_5  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_3_5 et_pb_column et_pb_column_7  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_6 et_clickable  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p><strong><br \/>\n  <u>The CRM tool<\/u><br \/>\n<\/strong> tool developed by MCA Concept enables you to collect and analyze information received from different channels in order to identify and segment customers according to their needs and interests. This allows you to implement targeted processes and increase customer satisfaction, which translates into optimal profitability for your company.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_7 et_clickable  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><ul>\n<li>Ticket management<\/li>\n<li>Analysis of after-sales surveys<\/li>\n<li>Collection of information from the website<\/li>\n<li>Scheduling and automatic emails sending<\/li>\n<\/ul><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_2_5 et_pb_column et_pb_column_8  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_image et_pb_image_1\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<a href=\"https:\/\/mca-software.fr\/informations-reseau\/#crm\"><span class=\"et_pb_image_wrap \"><img decoding=\"async\" width=\"706\" height=\"650\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2021\/03\/illustration-contact-crm-mca-kale.png\" alt=\"image rh staff management\" title=\"6_2\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2021\/03\/illustration-contact-crm-mca-kale.png 706w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2021\/03\/illustration-contact-crm-mca-kale-480x442.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 706px, 100vw\" class=\"wp-image-9607\" \/><\/span><\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_3  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_6  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_2_5 et_pb_column et_pb_column_9  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_image et_pb_image_2 et_hover_enabled\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img decoding=\"async\" width=\"354\" height=\"236\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/logo-description-crm-mca-kale.png\" alt=\"Logo description of the MCA Kale CRM\" title=\"Logo Description CRM\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/logo-description-crm-mca-kale.png 354w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/logo-description-crm-mca-kale-200x133.png 200w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/logo-description-crm-mca-kale-300x200.png 300w\" sizes=\"(max-width: 354px) 100vw, 354px\" class=\"wp-image-3644\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_3_5 et_pb_column et_pb_column_10  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_8  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2>CRM (Customer Relationship Management)<\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_9  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3>Customer Care Features<\/h3>\n<ul>\n<li>Alert<\/li>\n<li>Importation of documents\/notes\/images<\/li>\n<li>Automatic e-mail sending<\/li>\n<li>Automatic SMS sending<\/li>\n<li>Planning in a schedule<\/li>\n<li>Linked to website, information collection<\/li>\n<li>E-mailing<\/li>\n<li>Event-based management<\/li>\n<li>Transversality with other ERP, CMS documents<\/li>\n<\/ul><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_7  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_2_5 et_pb_column et_pb_column_11  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_image et_pb_image_3 et_hover_enabled\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img decoding=\"async\" width=\"354\" height=\"236\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/logo-description-srm-mca-kale.png\" alt=\"Logo description of the MCA Kale SRM\" title=\"Logo Description SRM\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/logo-description-srm-mca-kale.png 354w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/logo-description-srm-mca-kale-200x133.png 200w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/logo-description-srm-mca-kale-300x200.png 300w\" sizes=\"(max-width: 354px) 100vw, 354px\" class=\"wp-image-3648\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_3_5 et_pb_column et_pb_column_12  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_10  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2>SRM (Supplier Relationship Management)<\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_11  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3>Product and service provider tracking features<\/h3>\n<ul>\n<li>Alert<\/li>\n<li>Importation of documents\/notes\/images<\/li>\n<li>Automatic e-mail sending<\/li>\n<li>Automatic SMS sending<\/li>\n<li>Scheduling in a delivery planning<\/li>\n<li>Event-based management<\/li>\n<li>Transversality with other ERP, CMS documents<\/li>\n<\/ul><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_8  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_2_5 et_pb_column et_pb_column_13  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_image et_pb_image_4 et_hover_enabled\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img decoding=\"async\" width=\"354\" height=\"236\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/logo-description-erm-mca-kale.png\" alt=\"Logo description of the MCA Kale ERM\" title=\"Logo Description ERM\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/logo-description-erm-mca-kale.png 354w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/logo-description-erm-mca-kale-200x133.png 200w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/logo-description-erm-mca-kale-300x200.png 300w\" sizes=\"(max-width: 354px) 100vw, 354px\" class=\"wp-image-3652\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_3_5 et_pb_column et_pb_column_14  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_12  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2>ERM (Employee Relationship Management)<\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_13  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3>Employee task management features<\/h3>\n<ul>\n<li>Alert<\/li>\n<li>Importation of documents\/notes\/images<\/li>\n<li>Automatic e-mail sending<\/li>\n<li>Automatic SMS sending<\/li>\n<li>Planning in a schedule<\/li>\n<li>Event-based management<\/li>\n<li>Transversality with other ERP, CMS documents<\/li>\n<li>Absence and illness management<\/li>\n<\/ul><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div id=\"Solutions\" class=\"et_pb_with_border et_d4_element et_pb_section et_pb_section_4 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_9 et_pb_equal_columns et_pb_gutters3  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_15  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_image et_pb_image_5 et_animated et-waypoint\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<a href=\"https:\/\/mca-software.fr\/en\/software-kale\/\"><span class=\"et_pb_image_wrap \"><img decoding=\"async\" width=\"300\" height=\"170\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2022\/07\/mca-kale-logo-refait-recadre-300x170.png\" alt=\"MCA Kale software logo depicting a large origami bird \" title=\"MCA Kale, comprehensive software for SMEs and large companies\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2022\/07\/mca-kale-logo-refait-recadre-300x170.png 300w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2022\/07\/mca-kale-logo-refait-recadre-200x113.png 200w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2022\/07\/mca-kale-logo-refait-recadre.png 443w\" sizes=\"(max-width: 300px) 100vw, 300px\" class=\"wp-image-47903\" \/><\/span><\/a>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_14  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p style=\"text-align: center;\">Software for large companies<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_button_module_wrapper et_pb_button_0_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_d4_element et_pb_button_0 et_pb_bg_layout_light et_block_module\" href=\"https:\/\/mca-software.fr\/en\/software-kale\/\">More information<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_16  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_image et_pb_image_6 et_animated et-waypoint\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<a href=\"https:\/\/mca-software.fr\/en\/software-colibri\/\"><span class=\"et_pb_image_wrap \"><img decoding=\"async\" width=\"300\" height=\"170\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2022\/07\/mca-colibri-logo-refait-recadre-300x170.png\" alt=\"MCA Colibri software logo depicting a small origami bird \" title=\"MCA Colibri, invoicing and accounting software for small businesses\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2022\/07\/mca-colibri-logo-refait-recadre-300x170.png 300w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2022\/07\/mca-colibri-logo-refait-recadre-200x114.png 200w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2022\/07\/mca-colibri-logo-refait-recadre.png 442w\" sizes=\"(max-width: 300px) 100vw, 300px\" class=\"wp-image-47907\" \/><\/span><\/a>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_15  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p style=\"text-align: center;\">Software for freelancers and craftsmen<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_button_module_wrapper et_pb_button_1_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_d4_element et_pb_button_1 et_pb_bg_layout_light et_block_module\" href=\"https:\/\/mca-software.fr\/en\/software-colibri\/\">More information<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_with_border et_d4_element et_pb_section et_pb_section_5 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_10  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_17  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_16  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2>To summarize<\/h2>\n<p>&nbsp;<\/p>\n<p>Our MCA Kale <strong>CRM (Customer Relationship Management)<\/strong> solution is an essential tool for <strong>managing<\/strong> your relationships with your <strong>customers<\/strong> in Switzerland and beyond.<\/p>\n<p>Our <strong>CRM software<\/strong> gives you greater visibility of all interactions with your <strong>customers<\/strong>, suppliers and other contacts, making it easier to make informed decisions.<\/p>\n<p>By collecting and analyzing <strong>customer data<\/strong> from a variety of sources, such as your <strong>website<\/strong>, marketing campaigns or online surveys, you can fine-tune your <strong>sales<\/strong> and <strong>marketing<\/strong> strategies for maximum effectiveness.<\/p>\n<p>Our <strong>automated CRM<\/strong> simplifies communication by enabling the automated sending of e-mails and SMS messages, facilitating the exchange of crucial <strong>information<\/strong> with your customers and business partners.<\/p>\n<p>Seamless integration with our <strong>ERP<\/strong> and <strong>CMS<\/strong> systems ensures seamless cross-functionality between documents and information, boosting your company's efficiency.<\/p>\n<p>Whether you're looking to improve <strong>sales management<\/strong>, optimize <strong>customer service<\/strong> or manage complex projects, our <strong>CRM<\/strong> is the versatile tool your <strong>business<\/strong> needs. As a complete <strong>management<\/strong> solution, it enables you to make the most of your <strong>customer relationships<\/strong> by providing the tools you need to analyze, plan and manage interactions with precision.<\/p>\n<p>Choose our MCA Kale <strong>CRM solution<\/strong> for exceptional customer service, efficient sales and project follow-up, all in an integrated system that simplifies your business management.<\/p>\n<p>Our solution harmoniously combines <strong>development<\/strong>, <strong>measurement<\/strong> and <strong>functionality<\/strong> to offer you the best possible <strong>solution<\/strong>.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":37849,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-5824","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer relationship management | CRM | MCA Concept<\/title>\n<meta name=\"description\" content=\"Manage your contacts, customer, supplier and employee relations centrally. 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