{"id":3842,"date":"2020-09-03T17:09:51","date_gmt":"2020-09-03T15:09:51","guid":{"rendered":"https:\/\/mca-software.fr\/support\/"},"modified":"2026-03-30T10:59:32","modified_gmt":"2026-03-30T08:59:32","slug":"support","status":"publish","type":"page","link":"https:\/\/mca-software.fr\/de\/support\/","title":{"rendered":"Technischer Kundendienst MCA Concept"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_cta_0 et_pb_promo et_pb_bg_layout_dark et_pb_module et_block_module\"><div class=\"et_pb_promo_description\"><h1 class=\"et_pb_module_header\">Technischer Support und Kundenbetreuung<\/h1><\/div><div class=\"et_pb_button_wrapper\"><a class=\"et_pb_button et_pb_promo_button\" href=\"https:\/\/mca-software.fr\/formulaire-general\/\" data-icon=\"5\">Demo anfordern<\/a><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_1 et_pb_row et_block_row\">\n<div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>MCA Concept verbessert und optimiert den MCA Kale t\u00e4glich f\u00fcr Ihren Komfort. Updates werden regelm\u00e4\u00dfig durchgef\u00fchrt. Auf Ihrer Ebene ist es wichtig, dass Sie \u00fcber einen aktuellen Browser verf\u00fcgen, unabh\u00e4ngig davon, welche Plattform Sie benutzen. Die Entwickler von MCA Kale stehen Ihnen jederzeit zur Verf\u00fcgung.<\/p>\n<p>Es kann jedoch immer ein Problem auftreten. Das Team von MCA Concept bleibt an Ihrer Seite, um es zu l\u00f6sen :<\/p>\n<ul>\n<li>Fehler in MCA Kale<\/li>\n<li>Prozessverbesserung<\/li>\n<li>Verwaltung (Buchhaltung)<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_2 et_pb_row et_block_row\">\n<div class=\"et_pb_column_2 et_pb_column et_pb_column_2_5 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_0 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2023\/09\/Information.png\" width=\"2250\" height=\"2750\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2023\/09\/Information.png 2250w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2023\/09\/Information-1280x1564.png 1280w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2023\/09\/Information-980x1198.png 980w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2023\/09\/Information-480x587.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2250px, 100vw\" class=\"wp-image-71504\" title=\"Informationen\" alt=\"Illustration des Telefonsupports f\u00fcr MCA Kale von MCA Concept\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_3 et_pb_column et_pb_column_3_5 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><h2>Wichtige Informationen<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_block_module et_pb_text_align_center preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><h3><span style=\"text-decoration: underline;\">\u00c4nderung des Mehrwertsteuersatzes bis 2024<\/span><\/h3>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_3 et_pb_row et_block_row\">\n<div class=\"et_pb_column_4 et_pb_column et_pb_column_2_5 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_1 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-support-telephonique-mca-kale.jpg\" width=\"297\" height=\"281\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-support-telephonique-mca-kale.jpg 297w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-support-telephonique-mca-kale-200x189.jpg 200w\" sizes=\"(max-width: 297px) 100vw, 297px\" class=\"wp-image-3752\" title=\"Illustration Telefonsupport\" alt=\"Illustration des Telefonsupports f\u00fcr MCA Kale von MCA Concept\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_5 et_pb_column et_pb_column_3_5 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><h2>Hotline-Unterst\u00fctzung<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><p>Zun\u00e4chst steht Ihnen unser Support-Team telefonisch zur Seite und wir versuchen gemeinsam, Ihr Anliegen zu identifizieren. Bei den meisten Eingriffen wird dies ausreichen, um die aufgetretenen Probleme zu l\u00f6sen.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_4 et_pb_row et_block_row\">\n<div class=\"et_pb_column_6 et_pb_column et_pb_column_2_5 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_2 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-tele-assistance-teamviewer-mca-kale.png\" width=\"500\" height=\"192\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-tele-assistance-teamviewer-mca-kale.png 500w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-tele-assistance-teamviewer-mca-kale-480x184.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 500px, 100vw\" class=\"wp-image-3756\" title=\"Illustration Fernbetreuung Teamviewer\" alt=\"Illustration der Fernbetreuung teamviewer von MCA Concept\" \/><\/span><\/div>\n\n<div class=\"et_pb_image_3 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-tele-assistance-skype-mcakale.png\" width=\"150\" height=\"66\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-tele-assistance-skype-mcakale.png 150w\" sizes=\"(max-width: 150px) 100vw, 150px\" class=\"wp-image-3760\" title=\"Illustration Fernbetreuung Skype\" alt=\"Illustration der Fernbetreuung per Skype von MCA-Concept\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_7 et_pb_column et_pb_column_3_5 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><h2>Tele-Assistenz<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><p>Sollte der telefonische Kontakt nicht ausreichen, um das Problem zu l\u00f6sen, werden wir andere Medien nutzen, um Ihnen zu helfen. Tools wie <strong>skype<\/strong> oder <strong>TeamViewer<\/strong> helfen Ihnen direkt an Ihrem Arbeitsplatz weiter.<\/p>\n<p>Um effizient in die Kale MCA-Version Ihres Unternehmens eingreifen zu k\u00f6nnen, reservieren wir einen Administrator-Zugang f\u00fcr den technischen Fernsupport, der es uns erm\u00f6glicht, schnell innerhalb Ihrer Software zu agieren.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_5 et_pb_row et_block_row\">\n<div class=\"et_pb_column_8 et_pb_column et_pb_column_2_5 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_4 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-formation-support-mca-kale.jpg\" width=\"450\" height=\"369\" srcset=\"https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-formation-support-mca-kale.jpg 450w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-formation-support-mca-kale-200x164.jpg 200w, https:\/\/mca-software.fr\/wordpress\/wp-content\/uploads\/2020\/09\/illustration-formation-support-mca-kale-300x246.jpg 300w\" sizes=\"(max-width: 450px) 100vw, 450px\" class=\"wp-image-3764\" title=\"Illustration Support Schulung\" alt=\"Illustration von Schulungen als Unterst\u00fctzung von MCA Concept\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_9 et_pb_column et_pb_column_3_5 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><h2>Schulungen<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><p>In Bezug auf das Erlernen des Umgangs mit der Software, die Verwaltung der Buchhaltung und die Rechnungsstellung. Wir bieten Schulungen f\u00fcr Sie und Ihre Mitarbeiter an.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_3 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_6 et_pb_row et_block_row\">\n<div class=\"et_pb_column_10 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper preset--module--divi-button--e6919fb1-d0a4-440c-891a-c76fc3d47025_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-button--e6919fb1-d0a4-440c-891a-c76fc3d47025\" href=\"https:\/\/mca-software.fr\/formulaire-general\/\">Informationen anfragen<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_4 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_7 et_pb_row et_block_row\">\n<div class=\"et_pb_column_11 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><h3>Integration von MCA Kale<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><p>Entdecken Sie die Integrationsm\u00f6glichkeiten unserer Software MCA Kale f\u00fcr den Datenaustausch zwischen verschiedenen Gesch\u00e4ftsanwendungen.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_12 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><h3>Open-Source-Software vs. propriet\u00e4re Software<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_12 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><p>Erfahren Sie mehr \u00fcber die Unterschiede zwischen der Besitzer-Software und Open-Source-Software, damit Sie die richtige L\u00f6sung f\u00fcr Ihre Bed\u00fcrfnisse ausw\u00e4hlen k\u00f6nnen.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_8 et_pb_row et_block_row\">\n<div class=\"et_pb_column_13 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_divider_0 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_9 et_pb_row et_block_row\">\n<div class=\"et_pb_column_14 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_13 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--75a373b3-a752-4305-81e8-535fbf8079d6\"><div class=\"et_pb_text_inner\"><h2>Video-Anleitungen : <strong>MCA Kale<\/strong><\/h2>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_10 et_pb_row et_block_row\">\n<div class=\"et_pb_column_15 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/Ui_Ao2bcSoA\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_16 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_1 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/T0OpQaKFH9M\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_17 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_2 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/l4QX3qK1hJM\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_11 et_pb_row et_block_row\">\n<div class=\"et_pb_column_18 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_3 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/VM6srm_nzSQ\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_19 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_4 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/y1lTk3itwZQ\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_20 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_5 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/Tn_GJ2vpYTs\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_12 et_pb_row et_block_row\">\n<div class=\"et_pb_column_21 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_6 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/_Zi78ZmgfHo\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_22 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_7 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/s_dBkjtzkQ0\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_23 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_8 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/O_UCNh9x6pM\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_13 et_pb_row et_block_row\">\n<div class=\"et_pb_column_24 et_pb_column et_pb_column_1_3 et_block_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough\"><\/div>\n\n<div class=\"et_pb_column_25 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_9 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe width=\"338\" height=\"190\" src=\"https:\/\/www.youtube.com\/embed\/Y-vBFoYuUuI\" frameborder=\"0\" allow=\"accelerometer; 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